Privacy Policy

Heat Solution London is a small Gas Safe-registered plumbing and heating firm based at 54a Church Rd, Ashford TW15 2TS. You can contact us on 07825 874631 or by email at info@heatsolution.co.uk.

We only collect the information you give us when you request a quote or contact us, typically your name, phone number, email address, postcode, and a description of the work you'd like us to do.

Our website may also log basic technical information about your visit (such as your device type and pages viewed) for security and analytics purposes.

We use your information only to:

• Respond to your quote or enquiry
• Arrange a survey, visit or repair
• Send you your written quote, invoice and warranty paperwork
• Contact you for annual service reminders if you've had us install a boiler

We do not sell your data. We do not share it with third parties for marketing.

Your details are stored securely on our business email and job-management systems. We retain them for as long as we need to for your job and any warranty period, and for as long as UK tax and business record-keeping law requires.

You have the right to ask us for a copy of the information we hold about you, to correct any inaccuracies, or to ask us to delete your information (where we are not legally required to retain it). To exercise any of these rights, email us at info@heatsolution.co.uk.

Our website uses only essential cookies required for the site to function and, where enabled, basic analytics to understand how the site is used. No advertising or cross-site tracking cookies are set by us.

We may update this policy from time to time. The current version is always available at this page.